Refund policy

Our policy permits customers to cancel their order within 14 days of receipt, applicable to purchases made online, through mail, or via telephone, as part of 'distance selling' regulations. Once you have informed us of your decision to cancel within this 14-day period, you are then allowed an additional 14 days to return the goods.

To qualify for a return, the item must be in the same condition as when received and in its original packaging. A copy of your invoice is also required in the return.

Should you wish to initiate a return, please contact us at sales@ionitouch.co.uk. Upon accepting your return, we will send detailed instructions on how and where to send your return.

Please note, returns sent without prior request will not be accepted.

For any questions regarding returns, feel free to reach out to us at sales@ionitouch.co.uk. Remember, you must return the goods within 14 days of notifying us of the cancellation, and we are committed to processing your refund within 14 days of receiving the returned items.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.